If you need to go into hospital and this is unplanned, this is known as a temporary interruption to the service. Please make sure that the hospital is aware that you have a home care agency and ask someone to contact them for you.
If you are in hospital for up to 6 days
The home care agency will keep your visit time on their rota for 6 days. If you are going to be discharged from hospital within these 6 days and there is no change to your needs, you can contact your home care agency with the date and time you are due to go home and your home care will continue as it was before you went into hospital.
You will not be charged for the time that you spent in hospital.
If your hospital stay is longer than 6 days but you have been given a discharge date
A stay over 6 days will require an assessment by the hospital social work team before discharge. If home care is still required, we will initially ask your old provider if your care service can be continued with them. This cannot be guaranteed. If the same agency cannot restart the care service, or your care needs have changed, you may be allocated a new home care agency. You will be kept informed throughout this process.