We will
- answer your call within 30 seconds
- greet you on your arrival within 15 minutes
- reply to your letter within 14 calendar days
- acknowledge your email within 24 hours and reply within 14 calendar days, unless we advise a different timescale
- provide access to good quality information online
- provide access to our services online
- respect the confidentiality and privacy security of your information
- provide the service in the way you want it including: minicom, website, audio, interpretation, braille and sign language
If we can’t help you, we will advise you of someone who can.