Waiting times
| Key indicator |
Standard |
Standard attained (April 2018 - March 2018) |
Performance rating |
| Birth registration/declaration |
Within 5 working days |
96.5% |
Met |
| Still-birth registration/declaration |
Within 2 working days |
100% |
Met |
| Death registration/declaration |
Within 2 working days |
96.5% |
Met |
| Marriage/Civil partnership notice |
Within 10 working days
(or to allow the marriage/civil partnership to proceed at a time and venue of the customers choice) |
100% |
Met |
Customer satisfaction
| Key indicator |
Standard attained (April 2018 - March 2018) |
Performance rating |
|
Customers should be dealt with courteously, with sensitivity and in a personalised manner. To evaluate this and other aspects of service delivery, the customer should be asked a set of questions covering:
- Courteousness
- Accessibility
- Appointment availability
- Office accommodation
|
100% |
Met |
Ensure events accurately registered within statutory timescales
This data has been collected from the Registration online (RON) system for monitoring purposes and to identify trends
| Key indicator |
Standard |
Standard attained (April 2018 - March 2018) |
Performance rating |
| Births to be registered within 42 days |
98% registered within 42 days of birth |
97% |
Not met |
| Still births to be registered within 42 days |
98% registered within 42 days of birth |
100% |
Met |
| Deaths (excluding post mortem and inquest cases) to be registered within 5 days |
90% registered within 5 days of death |
93% |
Met |
Deaths involving the coroner
| Key indicator |
Standard |
Standard attained (April 2018 - March 2018) |
Performance rating |
| Coroners part A |
Within 5 days |
|
|
| Coroners part B (post mortem) |
Within 7 days |
|
|
| Deaths after inquest registered on receipt of the coroners certificate |
95% registered within 24 hours |
|
|